Gear up Wi-Fi connection issues

If you're having Wi-Fi connection problems or see an Wi-Fi icon with an exclamation point, endeavor the solutions below. Afterward each solution, try to open a webpage on your phone to run into if the consequence is fixed.

Stride 1: Check settings & restart

  1. Make sure Wi-Fi is on. And then turn it off and on once more to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Airplane mode is off. Then plow it on and off again to reconnect. Larn how to enable and disable Aeroplane mode.

  3. Printing your phone's power button for a few seconds. Then, on your screen, tap Restart .If you don't encounter "Restart," press and hold the power button for virtually xxx seconds, until your phone restarts.

Step 2: Discover the problem type

  • Phone:Effort connecting to the Wi-Fi network with some other device, like a laptop reckoner or friend's telephone. If other devices tin can utilize the network, the trouble is nearly likely with your phone.
  • Network:Bank check whether your phone can connect to another Wi-Fi network, like at a friend'south house or a public network. If your phone can connect elsewhere, the problem is most likely with the network.
  • Cyberspace:If your telephone connects to the Wi-Fi network only you still have no net, the problem is most likely with your cyberspace connection.

Footstep three: Troubleshoot past problem type

Phone

Check for trouble apps

The problem can exist from an app that you downloaded. To find out, restart your phone in prophylactic way.

  1. Turn on prophylactic mode. Learn how to plow on safety way.
  2. Try connecting to the Wi-Fi network again.
  3. Check if the Wi-Fi connection works in rubber way.
    • If the Wi-Fi connectedness works in condom mode, a downloaded app is most likely causing the issue.
      • To exit safe mode, restart your phone.
      • Uninstall recently downloaded apps one by one. See whether the connection works.
      • After you lot remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connectedness doesn't work in safe mode
      Likely, at that place's a problem with the Wi-Fi network or internet connectedness.

Tip: Airplane manner is automatically turned on when you enter condom mode. We recommend turning airplane mode off in order to go along using features such as GPS, Wi-Fi, and making phone calls.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, attempt turning them off and so on again.

  1. Unplug the router and modem's power cords from the power outlet for 15 seconds.
  2. Plug the power cords back in.
  3. Check that all cords and cables are secure at both ends.
  4. Await a few minutes, until the lights on the modem and router are working correct. (See the device transmission or manufacturer's support site.)

If the lights aren't working right, you could take an issue with the modem, router, or internet connection.

Contact the network ambassador or your Internet Service Provider. For example, there could be a service outage, or they could need to reset your connection.

Sign in to a public network

Important: Public networks, like at cafes or airports, often accept a webpage for you to complete. If yous sign in or take the terms, the public connection should work.

If you don't encounter an authorization page after you connect to a public network:

  • Check for a notification that asks you to sign in.
  • Open a new page in a new window.

If those steps don't work, endeavor restarting your connection to the network:

  1. Open your phone'due south Settings app.
  2. Tap Network & internet And thenNet.
  3. Affect and agree the network name. TapForget.
  4. Plough Wi-Fi off and then on over again.
  5. On the list, tap the network proper noun.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Check that hotspot is on

  1. Open your phone'south Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UtiliseWi-Fi hotspot.
    • If it was already on, turn it off and then on over again.
    • If your phone hasn't had a hotspot before, first tap Gear up Wi-Fi hotspot.

Tip: For more info, learn more nearly hotspots and tethering.

Contact your mobile carrier

Important:Not all mobile service providers work with mobile hotspots.

If y'all have issues, check with your carrier. Inquire whether your phone can connect to mobile hotspots and whether they're in your data programme.

When you reconnect

When you reconnect, check for the latest system update. Updates tin bring improvements that aid ready bug. Larn how to check and update your Android version.

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